We can exchange a product only in the event that it’s damaged or if there is a manufacturing fault or the product is damaged during shipping. To be eligible for a exchange within 7 days, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Your exchange will be processed, and the new product will be sent to you within 7 working days. Kindly send us an email with your Receipt and an image of the product in which condition you received it to Contact@ensensperfumery.in.